OpenWebZim Privacy Policy
(Do we use cookies?)
We love cookies (both the crumbly type and the tiny text files that are stored on your device when you visit websites). They help us remember your preferences and previous visits to our platform, so that we can:
Show you what you might like;
Understand how people use our platform so we can make it better;
See which features people like and which need work through analytics and the collection of anonymous data; and
Spot suspicious activity and keep everyone safe.
(What is personal information?)
To put it simply, if someone can figure out who you are or learn something about you from information you provide, it’s personal information. This includes:
Who you are (name, address, contact details);
What you’re like (age, race, health, beliefs);
Your history (education, work, finances); and
Your activities (online behaviour, location, social media).
(Why do we collect your personal information?)
We only collect the information we need to give you the seamless shopping experience you deserve. We’ll always be upfront about why we’re asking for your information. Here is why we collect it:
(To create and manage your account)
We use the information you provide (like your name, email and contact number) to:
Set up your OpenWeb account;
Help you log in securely; and
Keep your account information safe and up to date.
(To deliver your orders and help you with returns)
When you place an order, we need the following information to deliver your parcel:
An address;
ID (sometimes there are age restrictions on products); and
Contact number to call or message you about your delivery.
We keep a record of your orders in case you need help with a return or purchase issue.
To keep you in the loop (if you want us to)
We may send you:
News about sales, new products, or special offers (including co-branded products and services with our business partners);
Personalised suggestions based on your browsing or purchase history.
We will only keep you in the loop if you have given us permission. If you change your mind, you can update your account settings or click ‘unsubscribe’ in any of our emails.
If you are not a customer, you can tell us to stop sending you marketing messages anytime.
(To improve your experience)
We want to make OpenWeb even better. To do that, we might use your information:
About what you’ve browsed or clicked on;
Through feedback you have shared in our surveys or reviews; and
To help us understand trends and improve how our platforms work.
Don’t worry! If we use this kind of information, we remove anything that identifies you personally. You will be anonymous.
(To grow our business and develop new services)
We sometimes use your information to:
Do research about what our customers like (and what they don’t);
Test out new features and ideas; and
Make better decisions about what to offer next.
Again, don’t worry! If we use this kind of information, we remove anything that identifies you personally.
(When do we share your information?)
We only share your information when:
You give us permission;
We need to fulfil our agreement with you;
The law tells us we have to; or
We need to protect you, us, or someone else.
(We may share your information with:)
OpenWeb subsidiaries and other associated businesses and partners from time-to-time;
Banks and payment processors that handle our transactions;
Technology companies and service providers who help keep our platform running; and legal authorities.